Privacy Policy & Security

Onyx RSL Limited

 

Our Privacy Policy

Onyx RSL Ltd respects your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website.

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you make purchases.

For the purposes of this policy data protection law means: (i) until 25 May 2018 the Data Protection Act 1998 and then (ii) from 25 May 2018 and unless and until it is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (iii) any successor legislation to the GDPR or the Data Protection Act 1998.

We will comply with data protection law. Personal information we hold about you will be:

Used lawfully, fairly and in a transparent way.

Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

Relevant to the purposes we have told you about and limited only to those purposes.

Accurate and kept up to date.

Kept only as long as necessary for the purposes we have told you about.

Kept securely.

Onyx RSL Limited is the controller and responsible for your personal data we hold about you.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

Our contact details are:

Unit 19, Hempstead Vakkey Shopping Centre

Gillingham

Kent

ME7 3PD

01634 778997

rsl@onyxhome.co.uk

Information we collect

When you purchase from us at www.onyxhome.co.uk we ask for, and collect, personal information such as your name, billing and delivery address, email address, items ordered and payment details.

If you sign up to receive our email newsletter, we will request and store your email address.

Onyx RSL Limited and third-party providers of advertisements may also collect information regarding your visit to our website. This may include where you are geographically, how you were referred to us (e.g. search engines or email marketing), your browser and device type, the pages you viewed, the duration of your visit and any search terms used.

 

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

How we use the information we collect

To process your order including delivery, payment and any returns.

To communicate with you about our products and promotions that may be of interest if you have consented for us to do so. You may opt-out of receiving these messages at any time.

To monitor purchase history, site use and traffic patterns to improve our site design and products.

Any information we collect about customers' browsing and buying habits is used for statistical analysis and to continuously improve the products and services offered to our customers.

To assist in the detection and prevention of fraud.

Our Courier Service has selected access to your details for delivery purposes only.

 

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

Why do we contact you?

If you have signed up for our newsletters, we contact you to update you about new product launches, sales and offers which are exclusive to our contact list. When you make a purchase online, we will contact you by email to notify you of updates to your order.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

You can sign up to receive marketing communications through our online sign up form.

Marketing communications are sent electronically via email.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you.

This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us.

All customers have the choice to opt out of receiving marketing communications from us.

If you do not wish to continue to receive marketing from us, click on the ‘Unsubscribe’ link in any email communications

 

Cookies

We will use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

 

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers contact for six years after they cease being customers for tax purposes.

Marketing purposes – for as long as you consent to receive marketing information

VAT Disability exemptions – seven years for HMRC and accounting purposes

SSL and encryption

We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

 

Call Recording

We do not record phone calls.

 

Your Legal Rights

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you;

The right to request that we correct any personal data if it is found to be inaccurate or out of date;

The right to request your personal data is erased where it is no longer necessary to retain such data;

The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;

The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

 

Queries, requests or concerns

If you have questions about your personal data or our privacy policy, please contact our data protection officer at rsl@onyxhome.co.uk or phone 01634 778997
You can also write to us at:

The Data Protection Officer
Onyx RSL Limited

Unit 19, Hempstead Valley Shopping Centre

Hempstead, Gillingham

Kent, ME7 3PB